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A homeowner at Treasure Crest Condominium contacted Homeone with a problem—a gas heater that had reached the end of its lifespan and could no longer provide hot water. Our team quickly carried out a site assessment, starting with a check of the electrical connections, including the power supply and control panel. All electrical components were found to be in good working order.
Next, we inspected the condition of the gas heater, focusing on the motherboard and internal components. Our inspection showed serious problems—the motherboard was melted, and inside the gas heater, there were water leak marks on the pipes, making it clear that the heater was beyond repair and needed replacing.
The homeowner chose to install a Macro MA-20WODP gas water heater. Our installation package offers full services, including manometer (U-gauge) testing and the provision of a gas certificate, in line with Regulation 21 of the Gas (Supply) Regulations 2008. All gas work, including piped gas installations, compliances with a Licensed Gas Service Worker (LGSW) and PUB Licensed Plumbers to ensure safety and regulatory adherence.
Old gas water heater:
The Ferroli Gas Water Heater GS 20 OE BIP TG Condo is a product manufactured by Ferroli.
Ferroli is an Italian company known for producing heating and air conditioning systems.
New gas water heater:
The Macro MA-20WODP Gas Water Heater is a product manufactured by Macro.
Founded in 1988, Macro is now the biggest manufacturer of gas appliances in China and Southeast Asia.
Gas & Plumbing Work
1. New Gas Heater Supply and Installation.
2. Gas Valve & Stop Valve Replacement
3. Pipe Works Partial Redo to comply with PUB Regulations
4. PUB Regulated Fittings Supply
5. New Control Panel Replacement
Electrical Work
6. Electric wire connects to the isolator
7. Protective equipotential bonding
Gas Supply Compliance
8. Testing and commissioning.
9. Issuance of test certificate by Licensed Gas Service Worker in accordance with Gas Supply Regulation.
This is required by law for your safety.
After Sales Service
10. Homeone Engineering Warranty for 1 Year
11. Tank Covered by Manufacturer Warranty for 1 Year
If your gas water heater is not working, there could be a number of possible causes.
One common issue is a lack of gas flow.
This can occur if the gas valve is turned off or if there is a problem with the gas supply.
A faulty thermocouple or ignition system may hinder the heater’s proper ignition.
Check the gas supply and line for issues if your heater malfunctions.
Consider seeking professional help if basic checks fail to resolve the issue.
Regular maintenance and cleaning can help prevent gas heater issues and ensure safe, efficient operation.
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