27 Jul 2024

Faulty Storage Water Heater: Joven JH56 Water Heater Replacement with Joven JSH56 at Rio Vista on 17 Jun 2024

Upon discovering that the customer's storage water heater was not producing hot water, the customer reached out to Homeone. Our office team promptly arranged an on-site assessment to diagnose the issue. Upon inspection, our licensed technician identified that the heating element was rusty, causing water to leak around it. Additionally, the Pressure Relief Valve (PRV) showed signs of water leakage.

The leakage at the heating element was the primary cause of the water heater's failure to produce hot water. Such leaks can not only prevent hot water production but also pose serious electrical hazards, including potential electric shorts, arcing, or even overheating, which could lead to fires.

After receiving the technician's report, our Homeone office team swiftly consulted with the customer and recommended replacing the faulty Joven JH56 water heater with a new Joven JSH56 model.

The Joven JSH56 water heater has now been installed, replacing the old system, and featuring all stainless steel pipework. The installation includes a new stop valve, a double check valve, a drain pipe, electric bonding, and 2.5mm² wiring, all in accordance with PUB safety regulations. Enjoy peace of mind and reliable service with Homeone's 1-year warranty, complementing the manufacturer's warranty.

Project location
Rio Vista
Property type
Condominium

The final result

Table of Contents

Faulty Storage Water Heater: Joven JH56 Water Heater Replacement

Old storage water heater: – Joven JH56 Water Heater

New storage water heater: – Joven JSH56 Water Heater

Joven, founded by James Y.G. Tan in 1983, is Malaysia’s first electric water heater manufacturer.
From a small start-up, it has grown into a 200,000 sq. ft. facility, exporting to over 10 countries.
Recognized as Malaysia’s No.1 Water Heater Brand by IPSOS in 2013, Joven continues to innovate, offering a range of water heaters, filters, pumps, and home appliances, with a focus on safety and reliability.

This heater unit has met the following requirements for a water heater:

Faulty Storage Water Heater, Replacement Work Scope:

1. Supply of New Tank, Pipe, and Fittings

Provision of a brand-new, high-quality tank along with all necessary pipes and fittings to ensure a seamless and durable installation, meeting industry standards for optimal performance.

2. Removal of Old Tank

Professional removal of the existing tank, ensuring safe disconnection and disposal, minimizing disruption, and adhering to environmental regulations for proper disposal.

3. Pipe Works Partial Redo to Comply with PUB Regulations

Redoing part of the piping system to ensure compliance with PUB regulations, using high-quality materials and techniques to guarantee safety and reliability.

4. New Tank Installation

Expert installation of the new tank, ensuring secure mounting and connection to the existing system, maximizing efficiency and lifespan of the new setup.

5. Testing and Commission

Thoroughly test and commission the new system, ensuring all hot water outlets, including bathroom shower mixers and kitchen basin taps, receive hot water.

6. Clean Up Before Leaving

Thorough clean-up of the work area post-installation, ensuring no debris or materials are left behind, leaving the site clean and ready for use.

7. PUB Approval Letter

Handle all necessary paperwork and submission processes to secure the Public Utilities Board (PUB) approval letter, ensuring a hassle-free experience for the customer.

Regulatory Compliance:

The electric water heater as a whole unit (i.e. parts incorporated in the water heater itself such as heating element, pressure relief valve/temperature relief valve, water tank, etc. shall be tested in accordance with the following:

AS/NZS 4020:2018 Appendix K – Sample extraction procedure for use with water heating system. An accredited or non-accredited test report for Appendix K is acceptable provided that the test laboratory is accredited by Singapore Accreditation Council (SAC) to AS/NZS 4020:2018 Appendix H on Extraction of Metals, at the point of testing;
The samples extracted in accordance with Appendix K shall then be tested in accordance with AS/NZS 4020:2018 Appendix H – Extraction of metals (for metallic materials in contact with water). The maximum allowable concentrations of metals listed in Table 2 of AS/NZS 4020:2018 shall not exceed the limits specified by the World Health Organization (WHO) Guidelines for Drinking Water Quality.