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Upon discovering that the customer's storage water heater was not producing hot water, the customer reached out to Homeone. Our office team promptly arranged an on-site assessment to diagnose the issue. Upon inspection, our licensed technician identified that the heating element was rusty, causing water to leak around it. Additionally, the Pressure Relief Valve (PRV) showed signs of water leakage.
The leakage at the heating element was the primary cause of the water heater's failure to produce hot water. Such leaks can not only prevent hot water production but also pose serious electrical hazards, including potential electric shorts, arcing, or even overheating, which could lead to fires.
After receiving the technician's report, our Homeone office team swiftly consulted with the customer and recommended replacing the faulty Joven JH56 water heater with a new Joven JSH56 model.
The Joven JSH56 water heater has now been installed, replacing the old system, and featuring all stainless steel pipework. The installation includes a new stop valve, a double check valve, a drain pipe, electric bonding, and 2.5mm² wiring, all in accordance with PUB safety regulations. Enjoy peace of mind and reliable service with Homeone's 1-year warranty, complementing the manufacturer's warranty.
Joven, founded by James Y.G. Tan in 1983, is Malaysia’s first electric water heater manufacturer.
From a small start-up, it has grown into a 200,000 sq. ft. facility, exporting to over 10 countries.
Recognized as Malaysia’s No.1 Water Heater Brand by IPSOS in 2013, Joven continues to innovate, offering a range of water heaters, filters, pumps, and home appliances, with a focus on safety and reliability.
This heater unit has met the following requirements for a water heater:
Provision of a brand-new, high-quality tank along with all necessary pipes and fittings to ensure a seamless and durable installation, meeting industry standards for optimal performance.
Professional removal of the existing tank, ensuring safe disconnection and disposal, minimizing disruption, and adhering to environmental regulations for proper disposal.
Redoing part of the piping system to ensure compliance with PUB regulations, using high-quality materials and techniques to guarantee safety and reliability.
Expert installation of the new tank, ensuring secure mounting and connection to the existing system, maximizing efficiency and lifespan of the new setup.
Thoroughly test and commission the new system, ensuring all hot water outlets, including bathroom shower mixers and kitchen basin taps, receive hot water.
Thorough clean-up of the work area post-installation, ensuring no debris or materials are left behind, leaving the site clean and ready for use.
Handle all necessary paperwork and submission processes to secure the Public Utilities Board (PUB) approval letter, ensuring a hassle-free experience for the customer.
The electric water heater as a whole unit (i.e. parts incorporated in the water heater itself such as heating element, pressure relief valve/temperature relief valve, water tank, etc. shall be tested in accordance with the following:
Condo Name: Rio Vista
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